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Frequently Asked Questions
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Contact
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How do I contact Customer Service?
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Delivery
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When can I expect my tickets to be delivered?
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Can my tickets be sent through the regular mailing
service?
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What if nobody is there to receive the package?
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How can I track my package?
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What if I need to change my shipping address?
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Where should I send my tickets?
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Why do we ship 2 Day Air?
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Will-Call
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What do I need to pick up my tickets?
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When can I pick up my tickets?
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Can somebody else pick up my tickets at Will-Call?
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What if the Credit Card I used to purchase tickets was not my
card?
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Problems
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I have not seen my tickets yet, where are they?
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What should I do if I got the wrong tickets?
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How do I cancel my order?
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What if the event is canceled or rescheduled?
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Why will my order not process?
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What if I have moved since I placed the order?
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What if my tickets were lost or stolen?
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What level encryption does our web ticketing support?
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What happens if I get the following error message? "No
ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content."
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Spam and Bulk Mail Filters
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AOL
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Excite
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Earthlink
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Hotmail
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NetZero
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Yahoo
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General Questions
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What forms of payment do you accept?
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Can I purchase Taper Tickets?
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What if I place two orders, can my seat locations be put
together?
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Will there be more tickets available for this show at a later
date?
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Contact
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How do I contact Customer Service? In order to
receive the quickest response to your customer service needs, we recommend emailing Phishtickets@musictoday.com. One of our Customer Service Representatives will
respond to your email in the timeliest manner possible.
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Delivery
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When can I expect my tickets to be
delivered? If your ticket request is granted and you have a confirmed ticket purchase, We will ship your
tickets aproximately 2 weeks prior to the show date. If you have not received your tickets one week prior to the
show date, please contact our Customer Service department at Phishtickets@musictoday.com. We send all tickets via UPS delivery.
On the day your tickets ship out, you will receive email from us with your tracking number and specific delivery
date.
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Can my tickets be sent through the regular mailing
service? Currently, the only delivery service we offer is UPS . This method provides reliable tracking
capabilities and helps us maintain full accountability for the delivery of your tickets.
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What if nobody is there to receive the
package? Due to the value of the packages we send out and to ensure successful delivery to you,. please
make sure you give us an address where you will be during daytime hours. Many of our customer’s have their tickets
shipped to their business address for this reason. If three attempts are made without success, the tickets will be
returned to us. We can resend them to you for an additional ship fee of $10.00. If we need to overnight the
tickets in order for you to have them by the time of the show, that fee increases to $15.00.
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How can I track my package? When your package
is shipped, we will send you an e-mail with the tracking number. You can click on that number and it will take you
to the carrier’s website for tracking.
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What if I need to change my shipping
address? We are able to change your shipping address as long as your tickets have not already been
shipped. Please email Phishtickets@musictoday.com to request an
address change.
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Where should I send my tickets? We recommend
sending your tickets to your place of business if you work during the day. Please remember that they cannot
deliver to P.O. boxes,. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M,
so please keep this information in mind when choosing your shipping address.
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Why do we ship via UPS? Due to the value of
these tickets, and the critical nature of prompt delivery, we use a service that allows both the customer and the
company to track the package until it is in your hands. When your tickets are shipped, you will be emailed your
tracking number and specific delivery date.
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Will-Call
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What do I need to pick up my tickets? All Will
Call tickets will be in the name used to place the order. This person must provide photo identification, the
credit card that the tickets were purchased with, and a printout of the confirmation email.
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When can I pick up my tickets? You should
contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time
as the standard time to pick up Will Call tickets.
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Can somebody else pick up my tickets at
Will-Call? No, Will Call tickets must be picked up by the person whose name is used to place the order.
In cases of emergency and you need to arrange for somebody else to pick up your tickets at Will-Call, you must
contact our Customer Service Department at least one week prior to the show date in order for us to change that
information for you. In addition, you must provide the person whose name you change it to with the email
confirmation for the ticket order and the credit card that was used to purchase the tickets.
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What if the Credit Card I used to purchase tickets was
not my card? Always be sure to bring your confirmation email and photo ID with you to claim your tickets
at Will Call. If you are not able to bring the actual Credit Card used to purchase the tickets you may use the
last 4 digits of the card to reference your order.
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Problems
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I have not seen my tickets yet, where are
they? Our standard delivery procedure is to send your ticket order out three weeks before the specified
show date for that order, but this can vary. Remember that your tickets will only be delivered Monday through
Friday, there is no weekend delivery. If you have not received your tickets one week prior to the show date,
please contact our Customer Service department and we will resolve this matter for you.
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What should I do if I got the wrong
tickets? If you receive tickets for the wrong show, or tickets that are different from the ones assigned
to you, please contact our Customer Service department immediately at Phishtickets@musictoday.com so that we may resolve this problem.
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How do I cancel my order? This ticketing site
has an "all sales are final" policy. If the show you are planning on attending is cancelled or
rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of
the tickets.
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What if the event is canceled or
rescheduled? If the event is cancelled, rescheduled, or the venue is closed for any reason, you will be
updated via email as soon as information is available. We will send e-mail to the e-mail address provided by you
in the ordering process (you must provide a valid e-mail address with your order). Before traveling to the show,
please confirm the event with the venue. You will receive a full refund for the face value of the ticket in the
event that the show is canceled.
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Why will my request not process? The most
common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes
when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure
delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order
from processing. If you still unable to place your order, please copy the error you are experiencing and email it
to Phishtickets@musictoday.com.
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What if I have moved since I placed my
request? Since we send tickets out approximately 2 weeks prior to the show date, we must be contacted
sometime before then in order to change the delivery address. If you contact us after your package has left our
office, we can have our delivery service re-route the package, but an additional $10.00 will be charged to your
account.
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What if my tickets were lost or stolen? We
cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep
your tickets in a secure place once you have received them.
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What level encryption does our web ticketing support?
We support 128-bit encryption and higher. To check what encryption your browser supports, click on
"Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption
level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most
browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for
free by clicking on the website here:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
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What happens if I get the following error message? "No
ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content."
To purchase tickets using our web ticketing, your browser must have 128-bit encryption. This error
message indicates that your browser supports an encryption level lower than 128-bit. To check what encryption
level your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will
pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit,
then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can
upgrade to the latest version for free by clicking on the website here:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
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Spam and Bulk Mail Filters
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AOL AOL offers antispam services that put spam
in a Spam folder. Users can block specific emails by using keywords and URLs. If an email is thought to fit the
description of spam using these keywords, it will be placed in a separate Spam folder. AOL customers with newer
versions of the software can view the contents of the Spam folder. AOL 8 has many options for blocking SPAM. You
can choose who you get email from. Options include blocking email from anyone without an AOL account to blocking
all email except that which is on a specific list created by the user. If you choose strict email blocking
options and a legitimate email is sent from an unexpected source, it may be blocked. For a tutorial on AOL 8 Spam
blocking options, please visit http://spam.getnetwise.org/tools/aol8/
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Excite If the Bulk Mail Folder is enabled by
going into the Folder and clicking the "Enable" link towards the top of the page, messages that are recognized by
the system to be unsolicited or commercial in nature will be delivered to that folder, instead of your Inbox. The
Bulk Mail Folder will then be periodically emptied by the system. Therefore, it is possible that some legitimate
email will be put into the Bulk Mail folder if it is enabled, so check there often. If a desired email is in the
Bulk Mail Folder and on the Block List, click "Remove" on the block list and emails from this address in the
future will be sent to the inbox.
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Earthlink Earthlink uses Spaminator
Software:
What happens if the Spaminator stops a legitimate
email?
If the message was mistakenly classified as spam, you can
send it back to your email account. To do so, click the radio button next to Resend: Send this message to my email
account. Then click the Send button.
How do I read email caught in spam
Storage?
1. Click on the underlined subject of any email message.
This will take you to a page that displays the email in full.
2. After you have read the message you have the option to:
Delete Now (this permanently deletes the
message)
Redirect (you can send this message to
your email account and/or send it to the "spaminator" to determine why it was mistakenly classified as spam)
How to turn off Spaminator…
Go to the website http://spaminator.earthlink.net.
In the EarthLink Email Address field,
type your entire EarthLink email address.
In the Earthlink Password field, type
your password.
Click the Login button.
Click the Turn Off Spaminator button.
Bottom Line: Check Spam Folder regularly,
if you find a message that is not spam, send it to the "Spaminator" to tell them it is not. If problems persist,
turn off spaminator when expecting potential bulk email.
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Hotmail Hotmail uses a Junk Mail Filter to
examine incoming messages and automatically send e-mail it has identified as junk to your Junk Mail folder. You
can choose your own level of protection: Default, Enhanced, or Exclusive. E-mail messages sent to your Junk Mail
folder are automatically deleted after a specified number of days; or, if you use the Junk Mail Deletion options,
you can choose to have messages deleted as soon as they are sent to the Junk Mail folder.
To set up the Junk Mail Filter, sign in to your account,
click Options, and then click Junk Mail Filter under Mail
Handling. You can decide the level of protection you want:
Default - This is the basic setting and
is always turned on. Your Inbox will be protected on a minimal level. Generally, emails from Musictoday make it to
the inbox when Hotmail is on this setting. However, still continue to monitor your "Junk Email" folder.
Enhanced - This level should catch most
junk mail. Check your Junk Mail folder every week to make sure there aren't any valid e-mail messages in that
folder. If you see a message that should not be in your Junk Mail folder, click This is not Junk
Mail to avoid having e-mail from the same source sent to the Junk Mail folder in the future.
Exclusive - This setting is the best way
to ensure that you receive no junk mail. You will only receive e-mail from people or groups in your Contacts, or
on your Safe List; all other e-mail will be sent to your Junk Mail folder (with the exceptions of MSN Hotmail
WebCourier subscription newsletters and MSN Hotmail Member Letters).
If you set your Junk Mail Filter option to either Enhanced
or Exclusive, you can choose Junk Mail Deletion settings. On the Junk Mail Filter setting pages, under
Choose what to do with your junk mail, choose Delete junk mail immediately, or
Deliver to Junk Mail Folder and delete later, and then click Save Changes. If
you choose to delete immediately, you may lose legitimate emails, such as confirmation emails from Musictoday.
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Netzero Netzero relies on its email customers
to set up filters to stop unwanted email from reaching their inbox. Users can configure the email program to
filter email as it is received. In order to do this, keywords need to be identified from the unwanted emails.
After this is done, Netzero will filter all mail that fits the criteria set up by the user into the Trash folder.
If you choose to set up a SPAM filter, check the Trash folder regularly to make sure no legitimate email
is going into it. Be extremely careful when you pick keywords from previously received unwanted email because you
may unknowingly filter out important and legitimate email.
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Yahoo The Yahoo! Mail system automatically
filters the majority of incoming bulk or commercial email directly to your Bulk Mail folder. If you
receive mail in your Bulk Mail folder that you would like in your Inbox, you can set up a filter to redirect the
mail. You can find more information at filters help, http://help.yahoo.com/help/mail/manage/manage-06.html, on the yahoo
website.
Non-Spam sent to Bulk Folder
Yahoo may occasionally send a message that you requested
to the bulk mail folder. Therefore, it is important that you check this folder from time to time to make sure that
you don't miss these messages. After 30 days, messages in the Bulk Mail folder are subject to deletion, so check
regularly.
If you believe that a message delivered to your
Bulk Mail folder is more appropriately delivered to your Inbox, please click on "This is not spam" in the
message. The email will be automatically forwarded to a Yahoo! Customer Care associates for careful
review.
If you want to avoid this completely and don't want a Bulk
Mail folder, you can turn off this service by doing the following:
Click the "Mail Options" link and choose
"General Preferences."
Under the Special Folders section, uncheck the box
located next to "Redirect incoming unsolicited mail to the Bulk Mail folder."
Don't forget to click "Save" before you
leave the page.
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General Questions
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What forms of payment do you accept? We accept
Visa, MasterCard and American Express as forms of payment.
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Can I purchase Taper Tickets? If taper tickets
are available we are allotted a limited number of taper tickets. There will be a Taper Ticket notification on the
ticketing site if a band or venue is offering Taper Tickets. Please email any Taper Ticket requests to Phishtickets@musictoday.com. We cannot guarantee that your request
will be filled.
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What if I place two orders, can my seat locations be
put together? Seat locations are assigned on a first- come first-served basis. We cannot guarantee that
separate order seat locations will be placed next to each other.
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Will there be more tickets available for this show at a
later date? As availability is subject to change, please check back often. Otherwise, refer to the live
events page on the band/venue's website for additional ticket outlets.
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